We are PSC Cape Town (‘we’, ‘us’, or ‘our’), a nonprofit NGO registered in South Africa.
We operate the website psc-ct.org.za (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).
You can contact us by email at enquiries@psc-ct.org.za.
We value your privacy and are committed to protecting your personal information. This policy outlines how we handle data in strict compliance with the South African Protection of Personal Information Act (POPIA), No. 4 of 2013.
1. Information We Collect & Why We Need It
We only collect the absolute minimum information required to run our organization and serve our community. This includes:
- Online Shop Customers: We collect your name, email, phone number, and delivery address to process your orders, receive payments, and ship your items.
- Donors: We collect your name, contact details, and contribution history to process financial donations and issue tax certificates where applicable.
- Volunteers: We collect your name, contact details, and relevant background skills to coordinate volunteer activities and ensure organizational safety.
- Website Visitors & Registered Users (Cookies): We collect standard technical log data (IP addresses and browser types) to keep our site secure. If you create an account, log into our site, or use our Online Shop, we use functional cookies to remember your login details, your active session, and the items in your shopping cart so you don’t have to re-enter them. These cookies are temporary and automatically clear when you log out or after your session expires.
- Website Commenters: If you leave a comment on our site, we collect the data shown in the comments form, alongside your IP address and browser type, purely to help us detect and block automated spam.
2. Who We Share Data With
We never sell, rent, or trade your personal information. We only share relevant data with trusted third parties necessary to complete our core tasks:
- Payment Gateways: To securely process your shop purchases and financial donations.
- Courier Services: To ship physical products purchased from our shop to your address.
- Web Hosting Partners: To host our website and manage our organizational email communications.
- Gravatar Service: If you use the Gravatar service, an anonymized snippet created from your email address (a hash) may be shared with them to verify if you have a profile picture. Once your comment is approved, your profile photo will be visible to the public alongside your comment.
3. How We Secure Your Data
We implement practical and reasonable security measures to keep your data safe, including secure web encryption (SSL), restricted access password protections for internal administrators, and secure third-party payment infrastructure.
4. Your Rights (Access, Correction, or Deletion)
You have full control over your information. If you want to know what data we hold about you, or if you want us to correct or permanently delete your information from our systems, simply send a direct request to our Information Officer at the email address below, and we will handle it promptly.
5. Contact Details
Here are the contact details of our Information Officer:
- Information Officer: [Insert Name]
- Contact Email: [Insert Email Address, e.g., enquiries@psc-ct.org.za]
- Physical Address: [Insert Physical Address of Organization]
6. Lodging a Complaint
If you feel we have handled your data incorrectly, you have the right to lodge a complaint with the South African Information Regulator:
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za